FAQ and Policies

FAQ’s and policies

Are there customs fees for international orders?

All international orders would be subject to customs fees and would have to be paid by the recipient. At the moment most of our shipping method/carriers don't support pre-paying customs fees.

When will I receive my order? (Shipping Information)

Orders are processed within 2-7 business days. Additionally, US orders are typically shipped within 3-10 business days after processing. For Canadian orders, shipping will take 3-12 business days, and for international orders, it will take 10-14 business days. Due to covid-19, there may be delays in delivery. 

Also note  that your order may be shipped in multiple packages at no extra charge to you.

Please read our COVID-19 information page to find out more:  https://www.dukiriapparel.com/pages/covid-19-information

What do I need to know about ordering internationally?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.


I have a problem with my order - what do I do?

Please send us a short description of the error, pictures, and order number within 30 days after receiving the order. Send it to

Please note that there’s no need to return damaged products - simply send us a few photos

Any item not in good condition is damaged or missing parts for reasons not due to our error can not be exchanged. 

Do you accept refunds?

We do not accept refunds for wrong sizes, all orders are final. We encourage you to check the size guide available in the product description to make sure you order the correct size. To learn more about our exchange policy, click the link below

https://www.dukiriapparel.com/policies/refund-policy

If the received product is damaged -  send us a short description of the error, pictures, and order number within 30 days after receiving the order. Send it to

Any item not in good condition is damaged or missing parts for reasons not due to our error can not be exchanged. 

Still having trouble choosing the size even with a size guide?

Contact us at dukiriarts@gmail.com. We will offer assistance to get you the best fit.

Can I cancel my order? / Can I make changes to the order?

All orders are final - we cannot cancel orders once they have started production. Please get in touch with ASAP to see if it is possible to cancel the order.


It’s past estimated delivery date and I haven’t received my order yet.

Please check in with your local post office - in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address - we’ll help.

Make sure you report the problem within 4 weeks after estimated delivery time - If reported outside of the time frame, unfortunately, we will not be able to help with locating the order.

Get in touch with us -


Order is marked as delivered - but not there.

In the rare cases that a shipment is marked as delivered by the courier, but the recipient has yet to receive it - we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.


Product disclaimers:

Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.


You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.

If you receive a product with a mark - please wash it before reporting a problem.


Any other questions?

Get in touch with us -